Shipping policy

Order Processing

Orders are confirmed and prepared before being handed to our delivery partner, Wakilni. Please ensure your name, phone number, and delivery address are correct when placing your order.

Delivery Time

Orders are typically delivered within 1–4 working days after confirmation. Delivery times may vary depending on your location, public holidays, weather conditions, or unusually busy periods.

Delivery Fees

A flat $5 delivery fee applies to orders below $30.

Orders totaling $30 or more qualify for FREE delivery.

Cash on delivery is available across Lebanon. Payment is made directly to the Wakilni driver when your order arrives.

Failed or Cancelled Deliveries

Once an order has been handed to Wakilni, a $2.50 handling fee may apply if it is cancelled before being dispatched to your address.

If the driver is sent to the provided address but the delivery fails because the recipient is unavailable, unreachable, refuses the order, or does not answer the door, a $5 failed-delivery fee will apply.

Please confirm that someone will be available to receive and pay for the order before dispatch.

Address and Contact Information

Customers are responsible for providing a complete and accurate address and an active phone number. Fliply cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information.

If you notice a mistake, contact us as soon as possible at support@fliply.store or on our WhatsApp 81361781. Address changes cannot be guaranteed after the order has been handed to Wakilni.

Order Tracking

Once your order enters the delivery process, tracking updates will be provided by Wakilni through SMS or WhatsApp.