Refund policy
Last updated: August 6, 2026
30-Day Money-Back Guarantee
Eligible products are protected by Fliply’s 30-day money-back guarantee.
If you are not satisfied with an eligible product, contact us within 30 calendar days of receiving your order to request a return.
Reasonable testing is permitted. However, the product must not show signs of misuse, accidental damage, excessive wear, modification, improper installation, or use beyond what is reasonably necessary to evaluate it.
The product must be returned with its original packaging, accessories, manuals, labels, and included parts. Missing components or damage caused after delivery may result in the return being refused or the refund being reduced.
The guarantee applies to the amount paid for the eligible product. Original delivery charges and return-courier costs are non-refundable for satisfaction or change-of-mind returns. If an order originally qualified for free delivery, the actual outbound courier cost may be deducted from the refund.
Products listed under “Non-Returnable Items” are excluded unless they arrived damaged, defective, incomplete, or different from what was ordered.
Non-Returnable Items
Final-sale and clearance products cannot be returned for satisfaction or change-of-mind reasons.
Opened or used personal-care, cosmetic, grooming, and hygiene products cannot be returned for health and safety reasons.
Opened or used electrical appliances cannot be returned for satisfaction or change-of-mind reasons. If an electrical product has a suspected manufacturing defect, contact Fliply within the applicable reporting period so the issue can be assessed.
Gift cards, products clearly marked as non-returnable, and products damaged through misuse, improper installation, accidental damage, modification, or failure to follow the provided instructions are also excluded.
These exclusions do not prevent you from contacting Fliply when a product arrives damaged, defective, incomplete, or different from what you ordered.
Damaged, Defective, or Incorrect Orders
Inspect your order as soon as it is delivered.
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact Fliply within 5 calendar days of delivery.
You can reach us by email at support@fliply.store or through WhatsApp at +961 81 361 781.
Please provide your full name, order number, phone number, a clear description of the issue, and clear photos or videos showing the product, packaging, and reported damage or defect.
Do not discard the product or its packaging while the claim is being assessed.
Once the issue is verified, Fliply will arrange an appropriate replacement, repair, store credit, or refund. When the mistake or verified defect is Fliply’s responsibility, Fliply will cover the approved return or replacement delivery cost.
Claims submitted without sufficient evidence or after the 5-day reporting period may be refused when the original condition of the product cannot reasonably be verified.
How to Request a Return
Contact us by email at support@fliply.store or through WhatsApp at +961 81 361 781 before returning any product.
Include your full name, order number, phone number, reason for the return, and supporting photos or videos when relevant.
If your request is approved, Fliply will provide the necessary return instructions.
Do not hand a return to Wakilni or another courier before receiving instructions from Fliply. Unauthorized returns may be refused and may not qualify for reimbursement.
Submitting a return request does not automatically guarantee a refund. Returned products must first be received and inspected.
Satisfaction and Change-of-Mind Returns
Approved satisfaction or change-of-mind returns must comply with the conditions of the 30-day money-back guarantee.
Return-courier and handling costs are the customer’s responsibility and will be deducted from the approved refund when Fliply arranges collection.
Original delivery charges are non-refundable. For orders that originally qualified for free delivery, the actual outbound courier cost may be deducted from the refund.
Wakilni Cancellation and Failed-Delivery Fees
Fliply uses Wakilni as its delivery partner.
If an order is cancelled after it has been handed to Wakilni but before a driver is dispatched, a $2.50 handling fee may apply.
If a Wakilni driver is dispatched but delivery fails because the customer is unavailable, unreachable, refuses the order, provides an incorrect or incomplete address, or does not answer the door, a $5 failed-delivery fee will apply.
If another delivery attempt is requested, the outstanding failed-delivery fee and any new delivery charge must be settled before the order is dispatched again.
These charges cover courier and handling costs already incurred and are not penalties imposed by Fliply.
Refunds
Returned products are inspected after they are received. Fliply will notify you whether the refund has been approved, partially approved, or rejected.
Approved refunds are normally processed within 5–10 business days after inspection.
Because most Fliply orders are paid through cash on delivery, our team will contact you to arrange the appropriate refund method.
Refunds apply only to the amount approved after inspection. Applicable delivery, return-courier, Wakilni handling, failed-delivery, missing-component, or product-damage deductions may be subtracted from the refund.
No delivery or return cost will be deducted when the return results from a verified damaged, defective, incomplete, or incorrect order for which Fliply is responsible.
Exchanges
If you would like a different product, color, or variant, contact us before returning the original item.
Exchanges are subject to product availability, approval, and inspection of the returned product.
In some cases, the fastest option may be to place a new order and return the original product according to this policy. Applicable delivery and return costs will still apply unless the exchange results from a verified error by Fliply.
Refused and Unclaimed COD Orders
Orders that are refused, repeatedly missed, or left unclaimed are subject to Wakilni’s applicable $5 failed-delivery fee.
Customers with repeated refused or unclaimed cash-on-delivery orders may be required to pay delivery charges in advance or may lose access to cash on delivery for future purchases.
Contact Us
For return, refund, guarantee, or exchange assistance, contact us by email at support@fliply.store or through WhatsApp at +961 81 361 781.